Solutions4ebiz: Authorized Distributor for ImageStream Internet Solutions
 
     

Router Technical Support

ImageStream's Technical Support Center is committed to your total satisfaction. Our customers rely on our experienced engineers and their wealth of routing expertise for installing and maintaining their ImageStream Linux routers and networking equipment.

Unlike some router manufacturers that require expensive support contracts and maintenance agreements with the purchase of a router, ImageStream includes software upgrades, remote support, and on-site maintenance services with the purchase of each ImageStream router. ImageStream provides router software upgrades and remote support for setup and configuration issues free of charge, 24 hours a day, seven days a week.

ImageStream's staff can provide in-depth, advanced support for dynamic routing setups, network design and consulting, and telephone company integration and trouble diagnosis on an as-needed, hourly basis. And unlike our competitors, ImageStream never requires a service contract or charges a high per-incident minimum.

By providing ongoing, no-charge router software upgrades and remote support, ImageStream ensures the continued capabilities, security, and performance of your router product. The support tools and knowledge provide your staff with the ability to avoid problems, maximize utility, and expedite problem resolution.

ImageStream Router Technical Support

Additional Resources

Extended Service Plans
Product Manuals
Consulting Services

Buy Tech Support

Our technical support team provides 24-hour-a-day global support, with an aggressive escalation policy to ensure that your problem gets the appropriate attention from those best suited to solve it.

ImageStream's Technical Support Center features:

  • Router operating system and software updates on demand
  • 24x7 access to the latest software and documentation online
  • 24x7 access to highly skilled network engineers
  • Telephone callback within one hour for all hardware problems (9 a.m. – 5 p.m. EST, Monday – Friday, excluding holidays) and four-hour response during non-business hours and holidays
  • Advance parts replacement in as little as four hours
  • On-site dispatch of engineers in as little as four hours
  • Optional network design, integration, testing and configuration services
  • Advanced hardware replacement options (next business day or same business day)
  • Warranty and non-warranty expedited service options


The ImageStream Technical Support Center is available 24 hours a day, 7 days a week

Telephone:
Business Office: 574.935.8484 Sales (U.S.): 800.813.5123 Sales (Int.): +1 574 935 8484

Email:
support@imagestream.com
(Note: Do not use e-mail for emergencies, as e-mail response is next business day)

 


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Linux business routers and networking accessories from ImageStream Internet Solutions

12908 Ford Drive, Fishers, IN 46038
Toll Free: 877-666-3249
sales@imagestreamsolutions.com